The value of the Speech Analytics market was USD 1,649.34 million in 2020 and is expected to reach USD 5460.66 million by 2026 and grow at a CAGR of 22% over the forecast period (2021-2027). Voice analytics solutions can turn call recordings into actionable data, then transform the data into valuable insights that are effective across the enterprise. These solutions are used to handle a wide range of customer interactions. Companies around the world have integrated voice analytics through a combination of internally recorded data, social media, and external syndicated data, primarily to create state-of-the-art solutions, better understanding customer requirements and reducing churn.
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Company Profile
- Verint Systems
- NICE
- Avaya
- Micro Focus
- Genesys Technologies
- SESTEK
- CallMiner
- Sound Intelligence
- Clarabridge
- Voci Technologies
- Zoom International
Market Segmentation
Speech Analytics Market Segments:
By Component
- Solutions
- Services
By Application
- Customer Experience Management
- Call Monitoring
- Agent Performance Monitoring
- Sales and Marketing Management
- Competitive Intelligence
- Risk and Compliance Management
- Others (Business Process Management, and Predictive Analysis)
By Deployment Mode
- Cloud
- On-premises
By Organization Size
- SMEs
- Large Enterprises
By Vertical
- BFSI
- Retail and eCommerce
- IT and Telecom
- Energy and Utilities
- Travel and Hospitality
- Government
- Healthcare and Life Sciences
- Media and Entertainment
- Others (Education, Transportation and Logistics, and Manufacturing)
Scope of the Report
The research study analyzes the global Speech Analytics industry from 360-degree analysis of the market thoroughly delivering insights into the market for better business decisions, considering multiple aspects some of which are listed below as:
Recent Developments
o Market Overview and growth analysis
o Import and Export Overview
o Volume Analysis
o Current Market Trends and Future Outlook
o Market Opportunistic and Attractive Investment Segment
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Geographic Coverage
o North America Market Size and/or Volume
o Latin America Market Size and/or Volume
o Europe Market Size and/or Volume
o Asia-Pacific Market Size and/or Volume
o Rest of the world Market Size and/or Volume
Key Questions Answered by Speech Analytics Market Report
1. What was the Speech Analytics Market size in 2019 and 2020; what are the estimated growth trends and market forecast (2021-2027).
- What will be the CAGR of Speech Analytics Market during the forecast period (2021-2027)?
3. Which segments (product type/applications/end-user) were most attractive for investments in 2021? How these segments are expected to grow during the forecast period (2021-2027).
4. Which manufacturer/vendor/players in the Speech Analytics Market was the market leader in 2020?
5. Overview on the existing product portfolio, products in the pipeline, and strategic initiatives taken by key vendors in the market.
The report covers the following objectives:
- Proliferation and maturation of trade in the global Speech Analytics market.
- The market share of the global Speech Analytics market, supply and demand ratio, growth revenue, supply chain analysis, and business overview.
- Current and future market trends that are influencing the growth opportunities and growth rate of the global Speech Analytics market.
- Feasibility study, new market insights, company profiles, investment return, revenue (value), and consumption (volume) of the global Speech Analytics market.
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