The self-service technology market is anticipated to grow at a CAGR of 6.5% during the forecast period. Self-service technologies software interface or hardware enables consumers to utilize the services without any direct contact with the service provider. The increasing use of self-service technologies is making the mode of the transaction more accurate, convenient, and faster. The growth of the self-service technology market is mainly attributed to the fact that it saves valuable time for staff and administration while serving a large consumer base. Hence, the ability to adapt to different requirements and serve more customers promptly is making self-service technology an integral part of businesses. Additionally, reliable and dedicated self-service portals also help in improving the organization’s overall brand image. This is also anticipated to drive the self-service technology adoption among organizations across the globe.
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The global self-service technology market is segmented based on the type of machine and end-use. Based on the type of machine, the market is sub-segmented into self-service ATM, self-service kiosks, and self-service vending machines. Among these, the ATM segment tends to hold a prominent share in the market while vending machines tend to exhibit significant growth during the forecast period. Based on the end-user, the market is sub-segmented into retail, QSR, BFSI, healthcare, and others.
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Global Self-Service Technology Market Segmentation
By Type of Machine
- ATM
- Kiosks
- Vending Machines
By End-Use
- Retail
- QSR
- BFSI
- Healthcare
- Others
Regional Analysis
North America
- United States
- Canada
Europe
- UK
- Germany
- Spain
- France
- Italy
- Rest of Europe
Asia-Pacific
- India
- China
- Japan
- South Korea
- Rest of APAC
Rest of the World
Company Profiles
- Aila technologies Inc.
- Azkoyen Group
- Beta Automations
- Canteen Vending Services Inc.
- Crane Co.
- Diebold Nixdorf, Inc.
- Fujitsu Ltd.
- Glory Global Solutions (International) Ltd.
- GRGBanking
- HANTLE Inc.
- HESS Cash Systems GmbH
- Hitachi-Omron Terminal Solutions, Corp.
- Hyosung Group
- KIOSK Information Systems
- NEXCOM International Co., Ltd.
- Toshiba TecCorp.
- Vendekin Technologies Pvt. Ltd
- Vend-Rite Mfg. Co.
- XIPHIASSoftware Technologies
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