The North American chatbot market is anticipated to grow at a CAGR during the forecast period (2021-2027). Chatbots have gain popularity in various end-user industries such as healthcare, food & beverages, media & entertainment, BFSI, among others owing to the features such as reduced operation cost, fast solution, simple and easy user interface, and many more, in North America. With the emergence of industries, the adoption and use of chatbots are increasing which is the major factor that is driving the growth of the region. In North America, the US is the second-largest market for retail & e-commerce. The need for an AI-powered Intelligent Virtual Assistant solution for customer engagement or to deliver an enhanced shopping experience to customers has significantly risen the adoption of chatbots. Therefore, the adoption of chatbots within the retail & e-commerce sector would witness tremendous growth during the forecast period.
A full report of North American Chatbot Market is available at: https://www.omrglobal.com/industry-reports/north-american-chatbot-market
The presence of major chatbot providers such as International Business Machines Corporation (IBM), Nuance Communications, Inc., Next IT Corporation, Google Inc., is also positively affecting the market growth in the region. These market players are investing high in order to deploy advanced technologies in chatbot software. Moreover, the new product launches by these market players are also propelling the market growth. For instance, in January 2019, Ingenico Group has launched an innovative payment-enabled chatbot for better customer experience outcomes. The company has integrated natural language processing (NLP) from IBM Watson to create the chatbot. Moreover, in April 2020, Google LLC has introduced an AI chatbot also called the Rapid Response Virtual Agent Program to provide information related to coronavirus in the COVID-19 pandemic. The company has developed the chatbot for government agencies, healthcare, and public health organizations, as well as travel, financial services and retail industries.
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Market Coverage
- The market number available for – 2020-2027
- Base year- 2020
- Forecast period- 2021-2027
- Segment Covered-
o By Deployment Mode
o By Component
o By Verticals
o By Application
- Competitive Landscape- Amazon Web Services (AWS), Botsify Inc., Google LLC., IBM Corp., Microsoft Corp., MindMeld Inc. (Cisco), Nuance Communication, Inc. Oracle, [24]7.ai, Inc., among others.
Key questions addressed by the report
- What is the market growth rate?
- Which segment and region dominate the market in the base year?
- Which segment and region will project the fastest growth in the market?
- How COVID-19 impacted the market?
o Deviation from the pre-COVID-19 forecast
o Most affected region and segment
- Who is the leader in the market?
- How are players addressing challenges to sustain growth?
- Where is the investment opportunity?
North American Chatbot Market Report Segment
By Deployment Model
- On-Premises
- Cloud-based
By Component
- Solution
- Services
By Verticals
- Healthcare
- Travel and Hospitality
- Media and Entertainment
- Telecommunication
- Banking & Financial Service and Insurance (BFSI)
- Retail and E-commerce
- Others
By Application
- Customer Care
- Branding & Advertisement
- Data Privacy and Compliance
- Employee Engagement and On-boarding
- Payment Processing
- Others
Company Profiles
- [24]7.ai, Inc
- Aivo (Argentina)
- Amazon Web Services Inc.
- Artificial Solution International AB
- Botsify Inc.
- CogniCor Technologies Inc.
- Contus
- Conversica, Inc.
- Creative Virtual Ltd.
- eGain Corp.
- Google LLC.
- IBM Corp.
- Inbenta Technologies Inc.
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