The global mobile unified communication and collaboration (UCC) market is expected to grow at a significant CAGR during the forecast period (2021-2027). UCC is the combination of many communication technologies with collaboration capabilities including real-time video conferencing, e-mails, instant messaging, and desktop sharing. Enterprises can use UCC solutions to streamline staff and customer contact techniques. They also make communication services for geographically scattered employees more accessible. The adoption of modern enterprise communication solutions will be enhanced by a widespread global network of 4G connections and continuous investments in the early commercialization of 5G networks.
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The market is likely to be driven by the widespread use of Internet Protocol (IP) phones to facilitate real-time enterprise communication. IP phones work as multimedia endpoints, allowing speech to be integrated into data and video applications, resulting in increased corporate relationships, employee satisfaction, competitive advantage, and communication. Employees will be able to solve problems faster and be more innovative as a result of the solutions. The majority of hosted IP PBX providers have begun to offer customized services, which allow users to connect to different servers without being disconnected. Better unified communication software for video and audio calling is also made possible by IP PBX. This facilitates the management of customer relationships and the formulation of strategy. IP PBX systems save businesses a lot of money in the IT industry since they reduce maintenance, call costs, and administrative costs.
To strengthen their product portfolio and increase customer acquisition, top market players in the global unified communications and collaboration (UCC) market are focused on new product development tactics. For instance, in January 2020, Avaya, a renowned communication company, introduced Avaya OneCloud ReadyNow. This new solution is now accessible in more than 30 countries, allowing the company to provide customers with secure on-premise unified communication services. Customers of Avaya’s Unified Communications Center (UCC) now have access to crucial communication tools, resources, and expertise aimed at boosting business recognition and growth.
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Market Coverage
- Segment Covered-
o By Deployment Type
o By Product Type
o By End-user Vertical
- Competitive Landscape: Cisco Systems, Inc., Avaya Inc., Microsoft Corp., IBM Corp., Alcatel-Lucent.
Key questions addressed by the report
- What is the market growth rate?
- Which segment and region dominates the market in base year?
- Which segment and region will project fastest growth in the market?
- How COVID-19 impacted the market?
o Recovery Timeline
o Deviation from pre-COVID forecast
o Most affected region and segment
- Who is the leader in the market?
- How players are addressing challenges to sustain growth?
- Where is the investment opportunity?
Global Mobile Unified Communication and Collaboration (UCC) Market by Segments
By Deployment Type
- On-premise/Hosted
- Cloud
By Product Type
- Business VOIP/UC Solutions
- Enterprise Collaboration
- Contact Center Services
- Customer Interaction Applications
By End-user Vertical
- Retail
- BFSI
- Healthcare
- IT and Telecom
- Public Sector
- Logistics
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