Medical device complaint management market is anticipated to grow at a significant CAGR of nearly 8.2% during the forecast period. The major factors that drive the growth of the market include the growing adoption of digitalization in all phases and the functionalities of the healthcare industry promoting market growth. For instance, in April 2020, Veeva Systems announced Veeva Vault product surveillance, a cloud application for medical devices, and diagnostics to simplify and standardize the postmarket surveillance process. Vault Product surveillance automates electronic health authority submissions seamlessly with proactive complaint handling for faster adverse event reporting.
Another factor includes the rising number of public and private partnerships and favorable government initiatives that are boosting the adoption rates of automated, digital systems in complaint management processes. For instance, in 2017, the medical device product tracking system (UTS) was a national health care investment in digitalization implemented by the Turkish Medicines and Medical Devices Agency (TITCK).
Furthermore, the COVID-19 pandemic has had a significant impact on medical device complaint management. The pandemic disrupted the normal functioning of healthcare systems, manufacturing cycles, and supply and demand chains. The pandemic also led to numerous product defects and failures due to delays in supply. However, the US FDA has approved several Emergency Use Authorizations (EUAs) for medical devices under section 564 of the Federal Food, Drug, and Cosmetic (FD&C) as a response to the COVID-19 pandemic. Therefore, the demand for medical device complaint management increased during the COVID-19 pandemic.
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Medical Device Complaint Management Market Segmentation
By Type
- Complaints Log/Intake
- Product Surveillance & Regulatory Compliance
- Returned/Non-Returned Product Analysis
- Resolve & Closure
By Application
- Small & Medium Enterprise
- Large Enterprise
By End-User
- Hospitals
- Specialty Clinics
- Ambulatory Services
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Regional Analysis
North America
- United States
- Canada
Europe
- UK
- Germany
- Spain
- France
- Italy
- Rest of Europe
Asia-Pacific
- India
- China
- Japan
- South Korea
- Rest of APAC
Rest of the World
Company Profiles
- AssurX
- Cognizant
- com
- Freyr
- GENERIS GROUP
- Greenlight Guru
- HCL Technologies
- Parexel International Corp.
- SAS Institute
- Sparta Systems Inc.
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