The global knowledge process outsourcing market is anticipated to grow at a considerable CAGR of 18.3% during the forecast period. India has been encountering steady outsourcing for many years which is contributing to the growth of the knowledge process outsourcing market. The availability of a huge pool of skilled professionals along with low-cost labor provides a plethora of services including legal processing, advanced research, analytics, and clinical trial management. The KPO sector is projected to grow in India, the following are the key trends that will possibly shape its future.
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Businesses are increasingly relying on advanced technologies like artificial intelligence (AI), machine learning (ML), blockchain, and data analytics. These technologies are critical for gaining a competitive edge, but implementing and managing them requires highly specialized skills. KPO providers, with their expertise in these emerging technologies, help businesses harness the full potential of innovations without having to invest heavily in hiring or training in-house teams. This is especially beneficial for companies operating in fields such as financial services, healthcare, and IT, where the adoption of AI and data analytics is essential for improving decision-making, operational efficiency, and customer experience. According to the 2022 IBM Global AI Adoption Index, AI adoption and strategy are becoming increasingly prevalent, with 35% of companies using AI in their business operations and an additional 42% exploring AI integration. This represents a steady increase in adoption, up 4% points from 2021. Additionally, AI is playing a crucial role in augmenting the workforce by helping companies address labor and skill shortages through the automation of repetitive tasks. Approximately 30% of global IT professionals report that employees at their organizations are already benefiting from these efficiencies.
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- Market Coverage
- Market number available for – 2025-2031
- Base year- 2025
- Forecast period- 2025-2031
- Segment Covered- By Source, By Product Type, By Applications
- Competitive Landscape- Archer Daniels Midland Co., Ingredion Inc., Kerry Group Plc, Cargill Inc., and others
Global Knowledge Process Outsourcing Market Report Segment
By Services
- Market Research & Data Analysis
- Customer & Marketing Analytics
- Operations & Supply Chain Analytics
- Legal Process Outsourcing
- Financial Process Outsourcing
- Publishing Outsourcing
- Others
By Application
- BFSI
- Healthcare
- IT & Telecom
- Retail
- Others
Global Knowledge Process Outsourcing Market Report Segment by Region
North America
- United States
- Canada
Europe
- UK
- Germany
- Italy
- Spain
- France
- Rest of Europe
Asia-Pacific
- China
- India
- Japan
- South Korea
- Rest of Asia-Pacific
Rest of the World
- Latin America
- Middle East & Africa
The Report Covers
- Market value data analysis of 2020 and forecast to 2027.
- Annualized market revenues ($ million) for each market segment.
- Country-wise analysis of major geographical regions.
- Key companies operating in the global knowledge process outsourcing market. Based on the availability of data, information related to new product launches, and relevant news is also available in the report.
- Analysis of business strategies by identifying the key market segments positioned for strong growth in the future.
- Analysis of market entry and market expansion strategies.
- Competitive strategies by identifying ‘who-stands-where’ in the market.
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