The global complaint management software market is anticipated to grow at a considerable CAGR of 11.0% during the forecast period (2024-2031). With the continuous development to resolve customer’s issues, vendors are adopting AI and natural language processing which is creating an opportunity for the complaint management software market. The use of AI and natural language processing (NLP) for complaint management software is expected to offer healthy growth opportunities for market expansion during the forecast. In addition, market players are adopting various business strategies to strengthen their foothold in the complaint management software market and increase their market penetration. For instance, in august 2018, Zoho Pvt. Ltd. Corporation is providing an AI assistant named Zia, which helps in auto-suggesting the appropriate solutions for resolving the complaints as well as to perform the sentiment analysis of customers. Zoho Corporation Ltd came out with its conversational AI to enhance the business productivity of the units, through voice. The customers, by using ZIA Conversational AI, are to going to benefit and need not depend on e-mails and others.
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For instance, in November 2021, ZeroShotBot announced the launch of a new disruptive conversational AI technology that democratizes chatbots for businesses big and small. ZeroShotBot brings a new way of building chatbots that can be scalable within hours, and requires no training data, allowing anyone with zero coding experience and training to create a fully functional chatbot.
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Market Coverage
- Segment Covered-
o By Component
o By Deployment
o By End User
- Regions Covered-
o North America
o Europe
o Asia-Pacific
o Rest of the World
- Competitive Landscape- including Oracle Corp., Salesforce.com, Inc., Instabug, Inc., Intelex Technologies, Inc., Sparta Systems, Inc., Zendesk, Inc., and others.
Key questions addressed by the report
- What is the market growth rate?
- Which segment and region dominate the market in the base year?
- Which segment and region will project the fastest growth in the market?
- How COVID-19 impacted the market?
o Deviation from the pre-COVID-19 forecast
o Most affected region and segment
- Who is the leader in the market?
- How players are addressing challenges to sustain growth?
- Where is the investment opportunity?
Global Complaint Management Software Market Report Segment
By Component
- Software
- Service
By Deployment
- Cloud
- On-Premise
By End User
- BFSI
- Retail
- Government
- IT & Telecom
- Others
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