The global call center outsourcing market is anticipated to grow at a considerable CAGR of 7.5% during the forecast period. The call center industry touches virtually every industry sector including telecommunications, financial services, insurance, healthcare, hospitality, information technology, retail and e-commerce, and manufacturing. According to the Site Selection Group, there are 8,154 call centers with greater than 50 employees in the US employing nearly 2.5 million workers in 2022. For instance, in June 2022, Webhelp, announced the acquisition of Grupo Services. The acquisition is aligned with its continued focus on innovation, with Grupo Services by bringing an impressive portfolio of digital and technology-driven services including chatbots, omnichannel orchestration, self-service technologies, and CX journey design, and serve to fintech, banking, retail and ecommerce, and telecommunications.
To learn more about this report request a free sample copy @ https://www.omrglobal.com/request-sample/call-center-outsourcing-market
Moreover, the key players such as Intellinetics, Inc., Eclerx, Firstsource Solutions Ltd., and others are offering numerous innovations, and technological advancements features in call center outsourcing, which further drive the market growth. For instance, in June 2021, Intellinetics, Inc., announced the launch of its new call center outsourcing services to meet the evolving needs of existing customers and expand its service offering into other markets. The new outsourcing services offer integrated solutions that are anchored by Accounts Payable invoice processing, digital mail-room services, and claims processing, and are a strategic and seamless expansion of core competencies in document conversions, digital and paper-based mail processing, enterprise content management solutions, and records storage and retrieval.
Global Call Center Outsourcing Market Report Segment
By Service Type
- Active Packaging Email Support
- Chat Support
- Voice (Off-Shore, On-Shore)
- Website Support
- Others
By End User Industry
- Moisture Control BFSI
- Government and Defense
- Healthcare
- IT and Telecom
- Retail
- Manufacturing
- Others
A full report of Call Center Outsourcing Market available @ https://www.omrglobal.com/industry-reports/call-center-outsourcing-market
Call Center Outsourcing Market Report Segment by Region
North America
- United States
- Canada
Europe
- Germany
- United Kingdom
- France
- Spain
- Italy
- Rest of Europe
Asia-Pacific
- China
- Japan
- India
- Rest of Asia-Pacific
Rest of the World
- Middle East & Africa
- Latin America
Company Profiles
- Accenture Plc
- Cogent E-Services Ltd.
- Concentrix
- Eclerx
- Firstsource Solutions Ltd.
- Fusion Bpo Services
- Hcl Technologies Ltd.
- Hinduja Global Solutions Ltd.
- Infosys Ltd.
- Sitel Group
- Startek
Reasons to Buying From us –
- We cover more than 15 major industries, further segmented into more than 90 sectors.
- More than 120 countries are for analysis.
- Over 100+ paid data sources mined for investigation.
- Our expert research analysts answer all your questions before and after purchasing your report.
About Orion Market Research
Orion Market Research (OMR) is a market research and consulting company known for its crisp and concise reports. The company is equipped with an experienced team of analysts and consultants. OMR offers quality syndicated research reports, customized research reports, consulting and other research-based services. The company also offers Digital Marketing services through its subsidiary OMR Digital and Software development and Consulting Services through another subsidiary Encanto Technologies.
Media Contact:
Contact Person: Mr. Anurag Tiwari
Email: anurag@omrglobal.com
Contact no: +91 780-304-0404
Company Name: Orion Market Research
Visit more report at
https://www.linkedin.com/pulse/scaffold-technology-market-size-trends-latest-arti-vishwakarma-mlsof/
