The global BPO market is anticipated to grow at a significant CAGR of 7.8 % during the forecast period. With the growing demand for increasing operational efficiency to remain competitive, businesses are adopting third-party BPO service providers, which is propelling the growth of the market. Outsourcing provides businesses to access skilled people at a fraction of the cost. By allocating tasks to the outsourced workers, businesses have more time to focus on the core mission without having to supervise them. Moreover, Outsourcing through third party help businesses to streamline and perfect internal business processes, improves customer service, and focus on core businesses, which is effectively driving the growth of the market.
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Every business across the world has been affected by the adverse impact of the COVID-19 pandemic. The COVID-19 pandemic had turned the localization assumption on its head. Service Providers, their clients, and companies with in-house shared services centers performing business process work around the globe have leveraged a range of strategies to keep their businesses afloat while putting employee safety at the center of their efforts. In this scenario, business process outsourcing helped businesses to focus on the core business easily while the outsourcing agencies will take care of the other functions of their clients.
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- Market Coverage
- Market number available for – 2022-2028
- Base year- 2021
- Forecast period- 2022-2028
- Segment Covered- By Source, By Product Type, By Applications
- Competitive Landscape- Archer Daniels Midland Co., Ingredion Inc., Kerry Group Plc, Cargill Inc., and others
Market Segmentation
Global Business Process Outsourcing Market by Service Type
- Finance & Accounting
- HR
- KPO
- Procurement
- Customer Services
- Others
Global Business Process Outsourcing Market by Deployment Model
- Cloud
- On-Premises
Global Business Process Outsourcing Market by End-User
- BFSI
- Healthcare
- Manufacturing
- IT & Telecommunication
- Retail
- Energy Utilities
- Others
Regional Analysis
- North America
- United States
- Canada
- Europe
- UK
- Germany
- Italy
- Spain
- France
- Rest of Europe
- Asia-Pacific
- China
- India
- Japan
- South Korea
- Rest of Asia-Pacific
- Rest of the World
Company Profiles
- Alight Solutions LLC
- AMDATEX (American Data Exchange)
- Amdocs
- Atos SE
- Automatic Data Processing, Inc.
- Capita plc
- CBRE Group, Inc.
- Ceridian HCM Holding, Inc.
- CGI Inc.
- DXC Technology
- EXLService
- HCL Technologies
- International Business Machines Corp.
- KARVY Global Services
- NGA Human Resources
- NCR Corp.
- NTT DATA Corp.
- Randstad NV
- Sopra Steria
- Sodexo
- StarTek, Inc.
- Tata Consultancy Services Ltd.
- TriNet Group, Inc.
- TTEC Holdings, Inc.
- Wipro Ltd.
- WNS Ltd.
The Report Covers
- Market value data analysis of 2021 and forecast to 2028.
- Annualized market revenues ($ million) for each market segment.
- Country-wise analysis of major geographical regions.
- Key companies operating in the global business process outsourcing (BPO) market. Based on the availability of data, information related to new product launches, and relevant news is also available in the report.
- Analysis of business strategies by identifying the key market segments positioned for strong growth in the future.
- Analysis of market-entry and market expansion strategies.
- Competitive strategies by identifying ‘who-stands-where’ in the market.
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