The global knowledge process outsourcing market is anticipated to grow at a considerable CAGR of 18.3% during the forecast period. India has been encountering steady outsourcing for many years which is contributing to the growth of the knowledge process outsourcing market. The availability of a huge pool of skilled professionals along with low-cost labor provides a plethora of services including legal processing, advanced research, analytics, and clinical trial management. The KPO sector is projected to grow in India, the following are the key trends that will possibly shape its future.
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- Setting up Offshore Delivery Centers –
Several Indian KPO companies are targeting places such as China, Eastern Europe, and Latin America, to establish offshore locations and expand their operations positively contributing to the growth of the market.
- Tier-II Cities Acquire Center Stage –
KPO companies in India face pressing issues concerning burgeoning prices of real estate and high rates of attrition. To mitigate these roadblocks, KPO companies are proactively expanding their operations to tier-II cities.
- Mergers and Acquisitions
The exponential growth rate of the KPO sector is expected to result in an increase in the number of mergers and acquisitions.
- Gradual Termination of Captive Centers –
The captive centers are struggling due to growing costs and attrition, lack of management support, and low flexibility. Also, security issues are being far better managed by local vendors. Therefore, phasing out captive centers is a key emerging trend in the KPO sector in India.
- Promotion to Strategic Partners from Service Providers –
When a business needs a strategic plan or layout of the key terms of an M&A deal, the KPO service providers are well equipped to do both by providing various services such as market research and data analysis, customer, and marketing analytics, and more, which is supporting the growth of the market.
Market Coverage
- The market number available for – 2021-2028
- Base year- 2021
- Forecast period- 2022-2028
Segment Covered-
- By Services
- By Application
Regions Covered-
- North America
- Europe
- Asia-Pacific
- Rest of the World
Competitive Landscape– including Accenture Plc, Genpact Ltd., HCL Technologies Ltd., IBM Corp., Oracle Corp., SAP SE, and Tata Consultancy Services Ltd., among others.
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Global Knowledge Process Outsourcing Market Segmentation
By Services
- Market Research and Data Analysis
- Customer & Marketing Analytics
- Operations & Supply Chain Analytics
- Legal Process Outsourcing
- Financial Process Outsourcing
- Publishing Outsourcing
- Others (Engineering and Design, research & development outsourcing)
By Application
- BFSI
- Healthcare
- IT & Telecom
- Retail
- Others (Manufacturing, Energy & Power, and Media & Entertainment)
Global Knowledge Process Outsourcing Market Report Segment by Region
North America
- United States
- Canada
Europe
- UK
- Germany
- Spain
- France
- Italy
- Rest of Europe
Asia-Pacific
- India
- China
- Japan
- South Korea
- Rest of APAC
Rest of the World
- Latin America
- Middle East & Africa
Company Profiles
- ExlService Holdings, Inc.
- Hewlett Packard Enterprise Co.
- McKinsey & Co.
- Moody’s Corp.
- Mphasis
- Pangea3
- R.R Donnelly & Sons Co.
- SAP SE
- Tata Consultancy Services Ltd.
- Texas Instruments Inc.
- Wipro Ltd.
- WNS Ltd.
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